Frequently Asked Questions

Care instructions

Most of our items are 100% silk and we strongly recommend you to DRY CLEAN the item. Silk is a very delicate fabric and normal wash may change the texture and sheen of the fabric.

Silk can get wrinkled if it is left folded for a longer period, and therefore the item may have some wrinkles when you receive it. You can however easily remove these with ironing. Make sure to set the iron to a low temperature and press it down on the fabric from the backside with a piece of thin cotton (e.g. handkerchief) in between to prevent direct heat on the silk.

Items made with Obi are NOT made to be washed.

We will also include detailed care instructions with your purchased item.

Sizing details

All of our vintage Kimono skirts are one-size items with an elastic waistband to fit various body shapes.

They are suitable for all sizes up to US-10/ UK-14/ EU-42.

Waistband can be loosened or tightened as you can easily take it out from the hole.

Gift wrapping and packaging

If you are purchasing an item as a gift, we are happy to offer free gift wrapping with a personalized note. Please let us know if it is gift and feel free to provide us the desired message in the “Notes to Seller” field during checkout.

Shipping details

- Items will be shipped within 2-3 working days after payment is cleared

- Items are shipped to your Etsy address. For a different shipping address, please provide the desired address in the “Notes to Seller” at checkout.

- Standard shipping will be done via registered mail (with track & trace)

❂ Approximate Delivery Time by Standard Shipping

North America/ 7-14 working days
Europe/ 2-10 working days
Russia/ 8-14 working days
Asia/ 4-10 working days
Japan/ 4-7 working days
China/ 9-15 working days

**Please contact us if you would like to know the approximate delivery time to your country.

**Various factors can affect the delivery time. Package may arrive later due to local holidays, customs handling in the destination country etc.

Express shipping

In case of urgent orders, express shipping (UPS) is also available. Please contact us before purchasing the item if you want to upgrade your shipping.

Express delivery to major international cities usually takes 1-3 working days. Delivery times vary depending upon each country.

❂ Shipping Rates for Express Shipping (as of June 2021) 0-2kg

Zone 1 € 32.95
Zone 2 € 43.95
Zone 3 € 62.25
Zone 4 € 55.15
Zone 5 € 59.65
Zone 6 € 60.45
Zone 7 € 64.50
Zone 8 € 76.35
Zone 9 € 80.95
Netherlands € 24.45

**Please find the correct tariff zone for your country in the following link: https://www.postnl.nl/en/sending/sending-a-parcel/international-parcel/express/

**Your contact number is required for express shipping

Returning Policy

It is very important to us that you are happy with your purchase. If for any reason you are not pleased, please contact us within 5 days of receiving your purchase to get a full refund(shipping cost is not included).　

Please do contact us by e-mail before shipping items back, to receive our shipping address.

info@tsubakivintage.com

Since almost all of our items are one of a kind and we only have one of each, items cannot be changed.

For a full refund, the item must be returned to us exactly as shipped, in its original condition.

The refund will be issued in the original form of payment within 5 business days after we receive the item. We will notify you via email when the refund is complete. Shipping cost is not refundable.

General Inquiries

Customer satisfaction is very important to us, so we encourage you to get in touch if you have any questions or concerns. We will do our best to respond within 24 hours.